Return Policy & Refunds

At Upper Rustic, our mission is to provide superior service, quality products, expert design, and outstanding value. Our return process is designed to offer a fast and satisfactory resolution, allowing us to recycle or refurbish returned merchandise responsibly. Upper Rustic accepts returns and claims up to 30 days after the customer receives their product. We will issue a shipping label to return damaged or defective products. However, in the event of buyer’s remorse, the customer is responsible for shipping the product back to Upper Rustic LLC. Credit or replacement will be issued upon receipt of the returned product.

Return Claims Guideline

If you are unsatisfied with an order, you may file a return claim within 30 days of receiving the merchandise. To do so, please email returns@upperrustic.com and include the following information:

• Purchase Order (PO) # or Invoice #

• Desired solution: Credit or Replacement?

• Pictures of the damaged item(s) and/or packaging (if applicable)

Return Guidelines

To ensure a smooth return, please follow these guidelines:

1. Approved returns must be shipped within 30 days of receiving return authorization.

2. Merchandise must be returned in its original packaging and in the same condition as they were received, with all original components and product labels.

3. Please include any original packing slip or related paperwork with the return to help us identify your order upon receipt.

Once we receive your claim, we will provide further instructions to guide you through the process.

Contact Us

If you have any questions about our Return or Refund Policy, please contact us by e-mail at returns@upperrustic.com.